Title:  Customer Services Officer

Job Descriptions in English version is available / 只提供英文版本

Responsibilities:

Frontline Operations

• Provide efficient and quality day-to-day operations of the Customer Services / Helpdesk, Office Reception and Concierge Desk for Luggage Services as well as providing Event Support
• Handle customer enquiries and complaints via CS hotline, emails and a complaint management system in a professional manner
• Conduct and follow up customer surveys
• Monitor performance of service contractors 
• Assist in VIP escorting, when required
• Assist in preparing the concert related ticketing documents
• Any ad hoc assignments

Administrative Support

• Communicate closely with internal parties / external stakeholders. Plan, implement, organize and monitor all resources deployment to support the event 
• Prepare materials to support events 
• Operate and monitor the online registration and ticketing system 
• Maintain smooth operation of service ordering system, including but not limited to data entry and filing
• Perform any ad-hoc assignments as required  

Requirements:

• Bachelor’s degree in Business Administration, Hotel and Hospitality Management or relevant disciplines
• Minimum 2 years of relevant experience in Customer Services; prior experience in Public Relations, Hotel or Hospitality Management disciplines is an advantage. With knowledge and experience in ticketing skill is an advantage 
• Excellent communication, interpersonal skills and customer-oriented 
• Good command of written and spoken English and Chinese, and Mandarin is a plus
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Chinese word processing
• Able to work under pressure to meet tight timelines and multi-tasking
• Shift duty and irregular duty hours are required during events

Interested parties please click "Apply now" or email your full resume stating the present & expected salaries to HR Department via hr@asiaworld-expo.com
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HKIA Services Holdings Limited and its subsidiaries are equal opportunities employers.