Title:  Assistant IT Manager

Job Descriptions in English version is available / 只提供英文版本

Responsibilities:

• Manage IT services supporting examinations, training delivery, classrooms and corporate operations
• Serve as the key liaison with users, management, internal departments, vendors and service providers to ensure effective service delivery
• Lead IT projects from requirement gathering and procurement through implementation, testing and operational handover
• Oversee IT infrastructure, systems, cybersecurity controls, backup and disaster recovery to ensure reliability and security
• Monitor service performance, manage incidents and escalations, and ensure timely service restoration for critical operations
• Ensure technical readiness Of examination and training facilities, including devices, applications, user accounts, AV equipment and network connectivity

Requirements:

• Bachelor's Degree in Computer Science, Information Technology or related disciplines
• Minimum of 4 years' relevant experience in IT support, helpdesk operations or IT service management
• Solid knowledge of Windows, Microsoft 365, Active Directory, networking, endpoint management and IT asset management
• Experience in supporting servers, firewalls, network infrastructure, cybersecurity controls, backup and disaster recovery processes
• Experience in training, examination, education or other operationally critical environments is an advantage
• Strong problem-solving, communication and stakeholder management skills, with the ability to work effectively with users, technical teams and vendors
• Good command of written and spoken English and Chinese